PRIVACY POLICY
Effective Date: August 2024
We at Vivid Occasions Cabo SA de CV (“Company”, “we”, “us”) respect your privacy and want you to understand how we collect, use, and share data about you - our visitors, users, and customers.
This Privacy Policy (“Policy”) addresses our data collection practices and describes your rights to access, correct, or restrict our use of your personal information. Unless we state otherwise, this Policy applies when you visit or use the Company website(s) WWW.VIVIDOCCASIONS.COM – our social media channels and related platforms (“Platforms”).
By using the Platforms, you agree to the terms of this Policy, our Terms of Service, or any other agreement that governs your use of our Platforms (collectively, “Agreements”). You should not use our Platforms if you do not agree with the terms and conditions contained in these Agreements.
---
1. WHAT INFORMATION WE COLLECT
a. Information You Provide Us
We collect information you provide directly to us. For example, we collect information when you create an online account, sign up to receive our emails, communicate with us on the Platforms or via third-party social media sites, or order our products or services. The type of information we may collect includes your:
- Name
- Email address
- Zip code
- Billing address
- Shipping address
- Phone number
- Payment card information
- Products ordered
- Purchase date
- Demographic information
- Any other information you choose to provide
b. Automatically Collected Information Through Tracking Technologies
When you visit or use the Platforms, we may use cookies, pixels, tags, web beacons, and other tracking technologies to collect information about your browsing and purchasing behavior. The type of information we may collect includes:
- Type of browser you use
- Access times
- Pages viewed
- Time spent on pages
- Links clicked
- Your IP address
- The referring link through which you accessed the Site
- Conversion information
---
2. WHAT WE USE YOUR INFORMATION FOR
We use collected information in a variety of ways, including to:
- Provide the products and services you request
- Process transactions and send you related information (i.e., confirmations and receipts)
- Respond to your comments, questions, and requests, and provide customer service
- Communicate with you about products, services, offers, promotions, and provide news and information we think will be of interest to you
---
3. WHO WE SHARE YOUR INFORMATION WITH
a. Publicly Shared Information
Any information that you voluntarily choose to share in a public area of our Platforms (e.g., by posting a comment to a blog post or leaving a review) will be available to anyone who has access to that content.
b. To Company Employees and Contractors
We may share your personal information within the Company to our employees and contractors to deliver our services and products to you.
c. Third-Party Service Providers
We use third-party service providers to collect and process personal information from or about you on our behalf. Examples include data analysis, marketing and advertising services, email and hosting services, customer service and support, hosting customer accounts, processing credit card payments, and collecting customer research or satisfaction surveys. They have access to the personal information needed to perform their functions.
d. Analytic Services
We use third-party browser and mobile analytics services, such as Google Analytics, on the Platforms. These services use tools to help us analyze your use of the Platforms, including information like the third-party website you arrived from, how often you visit, events within the Platforms, usage and performance data, and purchasing behavior. We use this data to improve the Platforms and provide information, products, and services that may be of interest to you.
e. Law Enforcement, Legal Process, and Compliance
We may disclose personal information about you:
1. If we are required or permitted to do so by applicable law or legal process (such as a court order or subpoena).
2. To law enforcement authorities or other government officials to comply with a legitimate legal request.
3. When we believe disclosure is necessary to prevent physical harm or financial loss.
4. To establish, exercise, or defend our legal rights.
5. In connection with an investigation of suspected or actual fraud or illegal activity.
6. Otherwise, with your consent.
f. Change of Ownership
We reserve the right to transfer to relevant third parties any information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation) or other business combination. In such a case, we will require the relevant third parties to provide comparable levels of protection as we provide with respect to the information we share.
---
4. KEEPING YOUR INFORMATION SECURE
We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
---
5. YOUR RIGHTS
Under the General Data Protection Regulation (GDPR), you may have a number of important rights, free of charge. Please note that for each of the rights below, we may have valid legal reasons to refuse your request. In such instances, we will let you know if that is the case. Your rights include:
- Fair processing of information and transparency over how we use your personal information.
- Access to your personal information and certain other supplementary information.
- Require us to correct any mistakes in your information that we hold.
- Request the erasure of personal information concerning you in certain situations.
- Receive the personal information concerning you which you have provided to us, in a structured, commonly used, and machine-readable format, and have the right to transmit those data to a third party in certain situations.
- Object at any time to processing of personal information concerning you for direct marketing.
- Object to decisions being taken by automated means that produce legal effects concerning you or similarly significantly affect you.
- Object in certain other situations to our continued processing of your personal information.
- Restrict our processing of your personal information in certain circumstances.
---
6. THIRD-PARTY SITES
The Platforms may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to their policies governing privacy and security. We are not responsible for the content, privacy, or security practices of third-party sites or services.
---
7. DATA TRANSFERS
To provide services to you, your personal information will be stored and processed in the United States and Mexico, where it is shared with third-party data processors. The data is captured, transferred, stored, and processed in compliance with their local regulatory laws.
---
8. DATA RETENTION
We will retain your data for as long as you have an ongoing service with us. If you wish to have your information deleted, please contact us.
---
9. OUR POLICY CONCERNING MINORS
Minors should not use the Platforms. If we learn that we’ve collected personal data from a minor, we will take reasonable steps to delete it. Parents who believe that Company may have collected personal information from a minor can submit a request to have it removed.
---
10. NOTICE TO CALIFORNIA RESIDENTS
If you are a California resident, you have the right to request certain details about what personal information we share with third parties for those third parties’ direct marketing purposes. To submit your request, please contact us with the phrase “California Shine the Light” and include your mailing address, state of residence, and email address.
---
11. CHANGES AND UPDATES TO THIS POLICY
We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy, and in some cases, we may provide additional notice.
---
12. HOW TO CONTACT US
If you have any questions about this Privacy Policy or the information we hold about you, please contact us at:
Vivid Occasions Cabo
Fracc Vista Colorada / Cerrada de la Luna PH9
ZIP 23405 San Jose del Cabo
contactus@vividoccasions.com
US 310 734 8865
Effective Date: August 2024
We at Vivid Occasions Cabo SA de CV (“Company”, “we”, “us”) respect your privacy and want you to understand how we collect, use, and share data about you - our visitors, users, and customers.
This Privacy Policy (“Policy”) addresses our data collection practices and describes your rights to access, correct, or restrict our use of your personal information. Unless we state otherwise, this Policy applies when you visit or use the Company website(s) WWW.VIVIDOCCASIONS.COM – our social media channels and related platforms (“Platforms”).
By using the Platforms, you agree to the terms of this Policy, our Terms of Service, or any other agreement that governs your use of our Platforms (collectively, “Agreements”). You should not use our Platforms if you do not agree with the terms and conditions contained in these Agreements.
---
1. WHAT INFORMATION WE COLLECT
a. Information You Provide Us
We collect information you provide directly to us. For example, we collect information when you create an online account, sign up to receive our emails, communicate with us on the Platforms or via third-party social media sites, or order our products or services. The type of information we may collect includes your:
- Name
- Email address
- Zip code
- Billing address
- Shipping address
- Phone number
- Payment card information
- Products ordered
- Purchase date
- Demographic information
- Any other information you choose to provide
b. Automatically Collected Information Through Tracking Technologies
When you visit or use the Platforms, we may use cookies, pixels, tags, web beacons, and other tracking technologies to collect information about your browsing and purchasing behavior. The type of information we may collect includes:
- Type of browser you use
- Access times
- Pages viewed
- Time spent on pages
- Links clicked
- Your IP address
- The referring link through which you accessed the Site
- Conversion information
---
2. WHAT WE USE YOUR INFORMATION FOR
We use collected information in a variety of ways, including to:
- Provide the products and services you request
- Process transactions and send you related information (i.e., confirmations and receipts)
- Respond to your comments, questions, and requests, and provide customer service
- Communicate with you about products, services, offers, promotions, and provide news and information we think will be of interest to you
---
3. WHO WE SHARE YOUR INFORMATION WITH
a. Publicly Shared Information
Any information that you voluntarily choose to share in a public area of our Platforms (e.g., by posting a comment to a blog post or leaving a review) will be available to anyone who has access to that content.
b. To Company Employees and Contractors
We may share your personal information within the Company to our employees and contractors to deliver our services and products to you.
c. Third-Party Service Providers
We use third-party service providers to collect and process personal information from or about you on our behalf. Examples include data analysis, marketing and advertising services, email and hosting services, customer service and support, hosting customer accounts, processing credit card payments, and collecting customer research or satisfaction surveys. They have access to the personal information needed to perform their functions.
d. Analytic Services
We use third-party browser and mobile analytics services, such as Google Analytics, on the Platforms. These services use tools to help us analyze your use of the Platforms, including information like the third-party website you arrived from, how often you visit, events within the Platforms, usage and performance data, and purchasing behavior. We use this data to improve the Platforms and provide information, products, and services that may be of interest to you.
e. Law Enforcement, Legal Process, and Compliance
We may disclose personal information about you:
1. If we are required or permitted to do so by applicable law or legal process (such as a court order or subpoena).
2. To law enforcement authorities or other government officials to comply with a legitimate legal request.
3. When we believe disclosure is necessary to prevent physical harm or financial loss.
4. To establish, exercise, or defend our legal rights.
5. In connection with an investigation of suspected or actual fraud or illegal activity.
6. Otherwise, with your consent.
f. Change of Ownership
We reserve the right to transfer to relevant third parties any information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation) or other business combination. In such a case, we will require the relevant third parties to provide comparable levels of protection as we provide with respect to the information we share.
---
4. KEEPING YOUR INFORMATION SECURE
We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
---
5. YOUR RIGHTS
Under the General Data Protection Regulation (GDPR), you may have a number of important rights, free of charge. Please note that for each of the rights below, we may have valid legal reasons to refuse your request. In such instances, we will let you know if that is the case. Your rights include:
- Fair processing of information and transparency over how we use your personal information.
- Access to your personal information and certain other supplementary information.
- Require us to correct any mistakes in your information that we hold.
- Request the erasure of personal information concerning you in certain situations.
- Receive the personal information concerning you which you have provided to us, in a structured, commonly used, and machine-readable format, and have the right to transmit those data to a third party in certain situations.
- Object at any time to processing of personal information concerning you for direct marketing.
- Object to decisions being taken by automated means that produce legal effects concerning you or similarly significantly affect you.
- Object in certain other situations to our continued processing of your personal information.
- Restrict our processing of your personal information in certain circumstances.
---
6. THIRD-PARTY SITES
The Platforms may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to their policies governing privacy and security. We are not responsible for the content, privacy, or security practices of third-party sites or services.
---
7. DATA TRANSFERS
To provide services to you, your personal information will be stored and processed in the United States and Mexico, where it is shared with third-party data processors. The data is captured, transferred, stored, and processed in compliance with their local regulatory laws.
---
8. DATA RETENTION
We will retain your data for as long as you have an ongoing service with us. If you wish to have your information deleted, please contact us.
---
9. OUR POLICY CONCERNING MINORS
Minors should not use the Platforms. If we learn that we’ve collected personal data from a minor, we will take reasonable steps to delete it. Parents who believe that Company may have collected personal information from a minor can submit a request to have it removed.
---
10. NOTICE TO CALIFORNIA RESIDENTS
If you are a California resident, you have the right to request certain details about what personal information we share with third parties for those third parties’ direct marketing purposes. To submit your request, please contact us with the phrase “California Shine the Light” and include your mailing address, state of residence, and email address.
---
11. CHANGES AND UPDATES TO THIS POLICY
We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy, and in some cases, we may provide additional notice.
---
12. HOW TO CONTACT US
If you have any questions about this Privacy Policy or the information we hold about you, please contact us at:
Vivid Occasions Cabo
Fracc Vista Colorada / Cerrada de la Luna PH9
ZIP 23405 San Jose del Cabo
contactus@vividoccasions.com
US 310 734 8865
